Privacy Policy

1. Introduction

InboxIQ ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email and SMS delivery services. By using InboxIQ, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you register for InboxIQ, we collect:

• Name and contact information (email address, phone number)
• Business name and address
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and encrypted password)

2.2 Usage Data

We automatically collect information about your use of our services:

• Email sending data (recipients, subject lines, delivery status, open rates, click rates)
• SMS sending data (recipients, message content, delivery status)
• API usage and access logs
• Device information (IP address, browser type, operating system)
• Service usage patterns and analytics

2.3 Email Content

We process the content of emails and SMS messages you send through our platform to deliver them to recipients and provide our services. We do not sell or share this content with third parties except as necessary to provide the service.

3. How We Use Your Information

We use collected information for:

• Service Delivery

  To process and deliver your emails and SMS messages
• Account Management

  To create and manage your account
• Analytics

  To provide delivery statistics, open rates, and other metrics
• Customer Support

  To respond to your inquiries and provide assistance
• Security

  To detect and prevent fraud, abuse, and security threats

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our services:

• Cloud infrastructure providers (for hosting and storage)
• Payment processors (for billing and payments)
• Analytics services (to understand usage patterns)
• Customer support tools

4.2 Legal Requirements

We may disclose your information when required by law, such as in response to court orders, legal processes, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Intrusion detection and prevention systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

7. Your Rights and Choices

You have the following rights regarding your personal data:

To exercise these rights, please contact us at support@inboxiq.co.zw.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Track email opens and clicks
• Analyze website usage

You can control cookies through your browser settings, but this may affect functionality.

9. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR):

• We process data lawfully, fairly, and transparently
• We collect data only for specified, legitimate purposes
• We minimize data collection to what is necessary
• We ensure data security through appropriate measures

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our platform. The "Last Updated" date at the top indicates when the policy was last revised. Your continued use of InboxIQ after changes constitutes acceptance of the updated policy.