1. Acceptance of Terms
By accessing and using InboxIQ's services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all users, including individuals, businesses, and organizations.
2. Service Description
InboxIQ provides email and SMS delivery services for transactional, marketing, and notification purposes. Our services include:
- Transactional email delivery (order confirmations, password resets, account notifications)
- Marketing email campaigns (newsletters, promotional emails)
- SMS messaging services
- Analytics and reporting tools
- API access for developers
3. Acceptable Use Policy
You agree to use InboxIQ services only for lawful purposes. Prohibited uses include:
- Sending unsolicited bulk email (spam)
- Sending emails to purchased, rented, or third-party email lists
- Sending malicious content, viruses, or malware
- Phishing, fraud, or deceptive practices
- Content promoting violence, hatred, or discrimination
- Adult content or services
- Illegal goods or services
- Harassment or threatening communications
- Copyright or trademark infringement
- Any activity that violates local, national, or international laws
4. User Responsibilities
As a user of InboxIQ, you are responsible for:
- Obtaining proper consent from all email recipients
- Maintaining accurate and up-to-date contact lists
- Including clear unsubscribe mechanisms in all marketing emails
- Honoring unsubscribe requests immediately
- Complying with CAN-SPAM, GDPR, and other applicable regulations
- Implementing proper email authentication (SPF, DKIM, DMARC)
- Monitoring bounce rates and complaint rates
- Securing your account credentials
- Reporting any unauthorized access immediately
5. Account Registration and Security
When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We reserve the right to verify your identity and business legitimacy before approving your account for production use. This may include requesting business registration documents, website verification, or other proof of legitimate operations.
6. Pricing and Payment
Pricing for our services is available on our website and may be updated from time to time. You agree to:
- Pay all fees associated with your account and usage
- Provide valid payment information
- Accept that fees are non-refundable except where required by law
- Understand that we may suspend service for non-payment
7. Service Level and Availability
While we strive to maintain 99.99% uptime, we do not guarantee uninterrupted service. We reserve the right to perform scheduled maintenance and may experience occasional downtime. We are not liable for any losses resulting from service interruptions.
8. Data and Privacy
Your use of InboxIQ is also governed by our Privacy Policy. We collect and process data as described in that policy. You retain ownership of your content and data, but grant us the right to process it to provide our services.
9. Monitoring and Enforcement
We monitor account activity to ensure compliance with these terms and to maintain service quality. We may:
- Review complaint rates, bounce rates, and sending patterns
- Investigate reports of abuse
- Suspend or terminate accounts that violate these terms
- Report illegal activity to authorities
- Implement rate limits to maintain service quality
10. Termination
Either party may terminate this agreement at any time:
- You may cancel your account at any time through your account settings
- We may suspend or terminate your account for violations of these terms
- We may terminate service with 30 days notice for any reason
- Upon termination, you remain responsible for all outstanding fees
- We will retain data according to our Privacy Policy and legal requirements
11. Limitation of Liability
InboxIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify and hold InboxIQ harmless from any claims, damages, or expenses arising from your use of our services, your violation of these terms, or your violation of any rights of third parties.
13. Changes to Terms
We reserve the right to modify these terms at any time. We will notify you of significant changes via email or through our platform. Your continued use of InboxIQ after such changes constitutes acceptance of the new terms.
14. Governing Law
These terms shall be governed by and construed in accordance with the laws of Zimbabwe. Any disputes shall be resolved in the courts of Zimbabwe.
15. Contact Information
If you have questions about these Terms of Service, please contact us: